Smart Meter Telephone Advisor

Are you customer focused and enjoy speaking to people on the phone? Do you love working as part of a team? Would you like the chance to earn a good starting wage and receive ongoing training with the opportunity for career progression? If so read on….

We have a number of fantastic opportunities to join a dynamic and expanding business within the gas industry, based in Bolton, our client is recruiting for a number of telephone advisors.

Key responsibilities:

• Contact customers with the aim to book appointments to fit new SMART meters
• Handle the customer service queries received at our call centre
• Proactively communicate with your allocated engineers to ensure they are aware of any specific requirements
• Follow the abort process to ensure that any incomplete jobs are rescheduled and can be completed
• Follow all agreed processes to encourage a consistent approach to all tasks
• Work closely with your Support Team Leader to deliver fair customer outcomes
• Submit accurate and timely reports to your Operations Team Leader as required
• Work closely with other Operations functions and Team Leaders to share best practice
• Continually strive to achieve performance targets and delivering great customer interactions
• Positively engage with monthly performance reviews, coaching, feedback and any other developmental opportunities to ensure continual improvement
• Build and maintain strong relationships with colleagues in the office and across the business
• Seek to continually improve the way in which we work
• Deliver excellent customer service to our customers and clients
• Strive to deliver the future of smart energy in line with our company vision and values

Skills

• Call Centre Experience
• Excellent customer service skills
• Efficient and concise communication skills
• Ability to work as part of a high performing team
• Natural ability to problem solve and will be able to react and resolve back office issues in an ever-changing landscape
• Ability to work well under pressure whilst constantly considering opportunity for improvement and development
• Confident IT ability

The positions are on a permanent basis.

The working hours are Monday – Friday between 8am and 8pm on a rota basis, Saturdays are 1 in 3 working 9am-5pm.

In return the company offer full training, a good starting salary of £18,720 plus bonus with 28 holiday days per year which will increase with every year’s service up to 5 extra days.

Along with:

• Cycle to work scheme
• Corporate season ticket travel
• Automatic enrolment into the Company Stakeholder Pension Scheme (will commence following 3 months employment)
• Eligibility to join the Share Incentive Plan following 6 months employment
• We also have you covered with Life Insurance where your next of kin will receive 4 times your annual salary

Registrations and interviews are held every Wednesday at the clients site in Bolton, get in touch today to book your slot.

Please send a CV to k.johnson@multitaskpersonnel.co.uk