Site Support Assistant Location: Doncaster (Hybrid: Office & Home-Based) Salary: £12,816.36 (20 hours per week) Hours: Monday to Friday, 4:30pm – 8:00pm Contract Type: 12-Month Fixed-Term Contract
Multitask Personnel is proud to be partnering with a leading utilities provider, recognised for its expertise in the supply, installation, and maintenance of gas, electric, and SMART meters. We are currently recruiting for a Site Support Assistant to play a pivotal role in supporting the field engineering team and ensuring Smart products are correctly commissioned and operational.
This role is central to delivering an exceptional customer experience by helping to ensure Smart meter assets are fully functional, thereby reducing the need for unnecessary site visits and equipment removals. The successful candidate will report to a Site Support Team Leader and work closely with internal departments, external partners and end customers.
This is an exciting opportunity to join a forward-thinking team focused on green technology and supporting the transition to NetZero. ________________________________________ Key Responsibilities • Support field engineers in the commissioning of Smart metering equipment via phone and digital channels • Provide guidance using knowledge-based tools and documentation • Carry out remote commissioning of Smart meters during and after installations • Monitor and manage exception reports to proactively resolve issues • Engage directly with end consumers to support Smart meter commissioning remotely • Liaise with energy suppliers to escalate and resolve technical issues • Collaborate with team leaders and colleagues to share best practices • Build and maintain strong working relationships with internal teams and external stakeholders • Carry out additional duties as required ________________________________________ Skills & Knowledge • Experience within utilities or SMETS2 Smart metering is advantageous, though not essential • Confident communicator across telephone and digital platforms • Quick to learn new systems, tools, and processes • Strong problem-solving skills with the ability to think on your feet ________________________________________ Personal Attributes We are looking for someone who is: • Positive and proactive • Able to perform well under pressure • A team player with excellent communication skills • Self-motivated and adaptable • Resilient with a flexible approach to tasks ________________________________________ How to Apply To apply, please send your CV to f.tune@multitaskpersonnel.co.uk or call Faye on 01709 820102 for more information.