Project Coordinator/Customer Liaison Officer

Project Coordinator (Insulation Works) / Customer Liaison Officer
Location: Leeds (Hybrid)
Salary: £25-£30k DOE + company vehicle

Multitask Personnel is happy to be working with an established domestic retrofit provider on a key hire in Leeds. If you like keeping projects tidy, customers happy and the planet, you’ll fit right in.

About the role

This hybrid post blends office-based coordination with field-based customer visits. You’ll steer the full end-to-end journey for insulation works, from data validation and RA/TS bookings through to installs, completion paperwork and warranty submissions, while acting as the friendly face of the programme in residents’ homes.

What you’ll be doing

Office

• Validate applicant information, eligibility and evidence
• Coordinate RA/TS bookings and complete internal checks before progression
• Collate and submit documents to stakeholders for approvals
• Schedule enabling works, trades and insulation activities
• Order and manage materials with suppliers
• Keep customers updated, send confirmations and ensure documentation is complete for warranties and final submissions
• Handle inbound calls for bookings, updates and minor complaints with professionalism

Field

• Represent the organisation professionally during home visits
• Gather customer feedback and feed into service improvements
• Spot and escalate concerns early so they’re resolved quickly
• Work closely with assessors, surveyors and installers to keep delivery smooth
• Explain works on-site, answer questions and set clear next steps
• Act as the main customer liaison in the field, building trust and confidence

What you’ll bring

Essential

• Experience in project coordination, administration or customer support
• Strong organisation and communication skills with the ability to juggle multiple tasks
• Excellent customer service skills across phone and written comms
• Calm, empathetic handling of concerns in person and over the phone
• Confident with CRM systems, spreadsheets and document management tools
• Full UK driving licence and willingness to travel for customer visits
• Comfortable with face-to-face conversations, building rapport quickly
• Field-based or customer-facing experience

Desirable

• Insulation administration or retrofit project support experience
• Awareness of PAS 2030 / PAS 2035 and ECO4
• Familiarity with construction or energy efficiency projects
• A track record of delivering positive customer experiences

What’s on offer

• £25,000 - £30,000 salary DOE
• Company vehicle
• 25 days annual leave plus bank holidays
• Career development in a fast-growing sector
• Supportive, collaborative team
• The chance to make a real dent in household energy use and net zero goals

Apply now:
Email your CV to f.tune@multitaskpersonnel.co.uk or call Faye on 01709 820102.