Operations Support Assistant Location: Doncaster Salary: £24,960 pro-rata Hours: Monday – Friday, 8:00 AM – 4:30 PM (40 hours per week) Contract: 6-month FTC
Multitask Personnel is proud to be working with a leading utilities provider specialising in the supply, installation, and maintenance of gas, electric, and SMART meters. We are currently seeking a dedicated Operations Support Assistant to join their Doncaster office, playing a crucial role in ensuring efficient scheduling and execution of meter installations.
About the Role This is a customer-focused position where you will support engineers in a specific geographical region, ensuring they complete scheduled visits on time while maintaining strong communication with both engineers and customers.
Key Responsibilities • Work closely with the Team Leader and Field Operations to maintain efficiency and meet KPIs • Communicate effectively via phone and email with engineers, management and suppliers • Respond to regional queries in a timely manner • Submit accurate and timely reports • Handle customer queries and complaints professionally • Plan and allocate installations to engineers • Coordinate engineers efficiently to maximise daily outputs • Monitor live tracker systems to ensure engineers stay on schedule • Manage job statuses via an online system • Investigate and verify all aborted jobs • Escalate issues to the Operations Manager for resolution • Handle emergency call-outs and priority work within service level agreements (SLAs)
What We’re Looking For • Strong problem-solving skills and attention to detail • IT proficiency, including experience with Excel, Word, and CRM systems • Excellent written and verbal communication skills • Prior experience in an engineering/logistics role with good geographical knowledge • Customer service experience • GCSE or equivalent in English and Maths
Why Join? • Be part of a fast-paced, customer-driven environment • Work with a supportive team in a growing industry • Develop valuable skills in operations and scheduling
How to Apply To apply, send your CV to f.tune@multitaskpersonnel.co.uk or call Faye on 01709 820102 for more information.