Operations Support Assistant
Location: Glasgow
Salary: £24,960 per annum
Hours: Monday – Friday, 8:00am – 4:30pm (30-minute lunch break)
About the Role:
Multitask Personnel is proud to partner with a leading utilities provider specialising in the supply, installation and maintenance of gas, electric, and SMART meters for energy suppliers. As part of their ongoing expansion, we are seeking experienced Operations Support Assistants to join their dynamic team in Glasgow
In this customer-focused role, you will play a crucial part in ensuring engineers meet their scheduled appointments. You’ll support engineering teams in fitting assets and maintaining smooth operational performance within a designated region.
Key Responsibilities:
• Reporting to the Team Leader and Field Operations to maintain operational efficiency and meet KPIs.
• Communicating effectively via phone and email with engineers, management and suppliers.
• Answering queries for designated regional areas promptly.
• Submitting accurate and timely reports as required.
• Handling and resolving customer complaints while ensuring excellent service standards.
• Planning and coordinating installation schedules with engineers to optimize productivity.
• Monitoring live trackers to ensure engineers meet daily schedules.
• Managing job statuses through an online system and investigating aborted jobs for validity.
• Escalating unresolved issues to the Operations Manager to ensure job completion.
• Managing same-day emergency call-outs and priority work within SLA deadlines.
What’s on Offer?
• 25 personal holiday days per year (plus 8 public holidays), increasing to 30 personal days after 5 years of service, with options to buy and sell additional days.
• Hybrid working options.
• Enhanced Maternity, Paternity, and Adoption leave.
• Free and confidential 24/7 employee assistance service.
• Medicash health plan offering cashback on everyday healthcare treatments (e.g., optical, dental, and physiotherapy), discounted gym memberships, and free 24/7 online GP access.
• Life Insurance (4x annual salary).
• Pension matching scheme (up to 5% of salary).
• Commitment to employee development through internal and external accredited courses, secondments, and study support.
Essential Skills and Qualifications:
• Strong problem-solving skills, attention to detail, and reliability.
• Proficient in IT, including Microsoft Excel, Word, and CRM systems.
• Ability to work accurately under pressure with excellent written and verbal communication skills.
• Prior experience in an engineer/logistics support role with good geographical knowledge.
• Outstanding customer service experience.
The Ideal Candidate:
• Committed to delivering a first-class customer experience.
• Resilient and confident with a positive, "can-do" attitude.
• A strong team player with excellent organisational skills.
• Capable of managing workloads and prioritising tasks effectively.
How to Apply:
Send your CV to f.tune@multitaskpersonnel.co.uk or contact Faye on 01709 820102 for more information.
Take the next step in your career with a market leader in the utilities sector – apply today!