Operations Support Assistant

Do you have previous customer service experience, whether it be in retail, hospitality or call centre roles? Are you looking for new position where you have the opportunity to learn new skills and develop with a company? The read on…

Multitask Personnel are working with a leading UK Utility Metering provider, who install and maintain gas, electric and smart meters on behalf of energy suppliers.

Due to expansion we are looking to recruit Operations Support Assistants to join the team based at their Newmarket office, hybrid working is available (i.e 2 days at home, 3 days at the office).

The role involves

• Planning the allocation of the meter installations with engineers
• Monitoring live tracker to ensure engineers are on target with daily schedule
• Managing job status via online system
• Answer enquiries for the regional areas
• Report directly to the Team Leader and Field Operations.
• Submit accurate and timely reports as required
• Effectively dealing with any queries, handling and resolving customer issues

You will need

• A customer driven attitude.
• To be an effective communicator, resilient and with a can-do attitude.
• To be computer literate with experience using excel/word
• Have great problem-solving abilities, attention to detail and reliability.
• Have the ability to work well and accurately in a fast moving environment.

In Return:

• 40 hour week / Monday to Friday
• Starting salary of £19,760 (Overtime Available)
• Permanent role

Benefits with the company include:

Up to 30 days annual leave (plus Bank Holidays)

• Medicash Healthcare Plan (cash back cover for dental, optical and physiotherapy)
• Free health and wellbeing resources (inc. 24/7 access to online GP and counsellors)
• Enhanced Maternity and Adoption Leave
• Share Incentive Plan
• Cycle Scheme
• Pension matching scheme (up to 5% of salary)
• Life insurance (4 x salary)
• Length of service cash incentive
• Funded career development opportunities