Migration Manager

Location: Cardiff
Duration: Permanent

Job Title: Migration Manager

Reports To: Head of Change & Improvement
Location: Cardiff

 

Job Overview

  • Lead and manage supplier migrations from legacy settlement into SMS’s Market Wide Half-Hourly Settlement services.

  • Oversee onboarding and offboarding activities for suppliers.

  • Interface with Industry via the Migration Control Centre, identifying trends and implementing efficiencies.

  • Provide insights to support the business, customers, and industry forums.

  • Ensure client satisfaction, resource coordination, and alignment with business objectives.


Key Responsibilities

  • Client Satisfaction: Drive internal and external client satisfaction through effective communication and relationship management.

  • Resource Planning: Develop and maintain resource models to ensure all migration activities are adequately resourced.

  • Performance Management: Ensure contractual and industry SLAs are consistently met; implement improvements where needed.

  • Monitoring & Reporting: Maintain tools to track key metrics; provide reporting as required.

  • Policy Adherence: Ensure compliance with all company processes, policies, and procedures.

  • Business Growth: Identify and develop growth opportunities with existing and new clients.

  • Migration Tracking: Monitor progress of migrations via systems and management tools to keep projects on schedule.

  • Stakeholder Communication: Lead communication strategies, represent SMS in industry and client meetings, and provide migration updates.

  • Process Improvement: Ensure processes are documented, maintained, and consistently implemented; foster a culture of continuous improvement.

  • Safety & Quality: Uphold company safety, health, environmental, and quality standards in all project delivery.

 

Skills & Knowledge

  • Strong workload management and delegation skills.

  • Demonstrable commitment to self-development.

  • Resilience and adaptability in a dynamic environment.

  • Customer expectation management and escalation handling.

  • Leadership experience in resource coordination and performance management.

  • Commercial awareness of service contracts and business development.

  • Excellent verbal and written communication skills.

  • Knowledge of industry standards and compliance requirements.

  • Understanding of safety, environmental, and quality systems.

 

Personal Attributes

  • Strong leadership, motivation, and team-building skills.

  • Clear, confident, and concise communicator.

  • Proactive problem-solver with creative solutions.

  • Resilient and adaptable under pressure.

  • Client-focused with a commitment to exceeding expectations.

  • High attention to detail across data, budgets, and timelines.

  • Collaborative team player fostering mutual support.

  • Organised, efficient, and results-driven.

  • Integrity-led with strong ethical values.

  • Self-motivated with a growth mindset.

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