Reports To: Head of Change & Improvement Location: Cardiff
Lead and manage supplier migrations from legacy settlement into SMS’s Market Wide Half-Hourly Settlement services.
Oversee onboarding and offboarding activities for suppliers.
Interface with Industry via the Migration Control Centre, identifying trends and implementing efficiencies.
Provide insights to support the business, customers, and industry forums.
Ensure client satisfaction, resource coordination, and alignment with business objectives.
Client Satisfaction: Drive internal and external client satisfaction through effective communication and relationship management.
Resource Planning: Develop and maintain resource models to ensure all migration activities are adequately resourced.
Performance Management: Ensure contractual and industry SLAs are consistently met; implement improvements where needed.
Monitoring & Reporting: Maintain tools to track key metrics; provide reporting as required.
Policy Adherence: Ensure compliance with all company processes, policies, and procedures.
Business Growth: Identify and develop growth opportunities with existing and new clients.
Migration Tracking: Monitor progress of migrations via systems and management tools to keep projects on schedule.
Stakeholder Communication: Lead communication strategies, represent SMS in industry and client meetings, and provide migration updates.
Process Improvement: Ensure processes are documented, maintained, and consistently implemented; foster a culture of continuous improvement.
Safety & Quality: Uphold company safety, health, environmental, and quality standards in all project delivery.
Strong workload management and delegation skills.
Demonstrable commitment to self-development.
Resilience and adaptability in a dynamic environment.
Customer expectation management and escalation handling.
Leadership experience in resource coordination and performance management.
Commercial awareness of service contracts and business development.
Excellent verbal and written communication skills.
Knowledge of industry standards and compliance requirements.
Understanding of safety, environmental, and quality systems.
Strong leadership, motivation, and team-building skills.
Clear, confident, and concise communicator.
Proactive problem-solver with creative solutions.
Resilient and adaptable under pressure.
Client-focused with a commitment to exceeding expectations.
High attention to detail across data, budgets, and timelines.
Collaborative team player fostering mutual support.
Organised, efficient, and results-driven.
Integrity-led with strong ethical values.
Self-motivated with a growth mindset.