Helpdesk Advisor (FM)

FM Helpdesk Advisor

Location: Manchester
Hours: 8.00am to 5.00pm
Working pattern: Office-based 4 days per week, work from home Fridays
Contract: Temp to perm with excellent opportunity for progression
Pay rate: £12.85 per hour

Multitask Personnel are pleased to be working in partnership with a well-established Facilities Management provider to recruit an FM Helpdesk Advisor for their Manchester-based operations team.

This is a key front-line role within a busy FM helpdesk environment, responsible for managing the end-to-end workflow of both planned and reactive service requests. The successful candidate will play a vital part in ensuring service continuity, SLA compliance and a high standard of customer experience.

The role

As an FM Helpdesk Advisor, you will act as the first point of contact for customers, coordinating service requests from initial logging through to completion. You will work closely with internal FM Operations teams and external contractors to ensure issues are resolved efficiently and in line with agreed processes.

Operating within a helpdesk environment, this role requires strong organisational skills, attention to detail and the ability to remain calm and professional in a fast-paced setting.

Key responsibilities

• Log, allocate and manage planned and reactive FM service requests
• Handle inbound phone calls and emails professionally and efficiently
• Coordinate with internal FM teams and the contractor supply chain
• Monitor job progress and update customers and stakeholders accordingly
• Escalate issues in line with established procedures
• Maintain accurate records using CAFM systems
• Support effective contractor and supply chain performance management
• Ensure SLA targets and service standards are consistently met

About you

• Previous experience in an FM helpdesk, service desk or call centre environment
• Experience working with contractors or managing supply chain performance
• Confident using CAFM systems (Concept experience preferred but not essential)
• Competent with Microsoft Office including Outlook, Word, Excel and PowerPoint
• Strong communication skills and a customer-focused approach
• Organised, accurate and comfortable working under pressure

What’s on offer

• £12.85 per hour
• Temp to perm opportunity with genuine scope for progression
• Office-based role with Fridays working from home
• A role that sits at the heart of service delivery
• Supportive team environment with clear processes and expectations
• Long-term career potential within Facilities Management

How to apply

To apply for this role, please send your CV to f.tune@multitaskpersonnel.co.uk
or call Faye on 01709 820102 for a confidential discussion.