Help Desk Administrator

Business Support Administrator

Location: Sheffield, South Yorkshire
Salary: £25,188pa (based on 37.5 hours per week) Monday to Friday
Contract Types:

• 1 x Full-Time Permanent
• 1 x Temp-to-Perm
• Start Date: Immediate start preferred

Overview

We are currently recruiting for two Business Support Administrators to join a busy and fast-paced facilities management environment. These roles are ideal for candidates with a helpdesk or service coordination background who are confident managing administrative processes, client communication, and system-based workflows.

Key Responsibilities

• Use Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage documentation, reports, and records
• Produce quotes, purchase orders, and invoices
• Support accounts with supplier invoice processing
• Generate and distribute reports based on subcontractor activity
• Operate CAFM systems (e.g. Joblogic, Maximo, Easybuild or similar)
• Schedule planned preventative maintenance (PPM) and maintain inspection records
• Log and manage incoming client requests, raising work orders accordingly
• Dispatch jobs to engineers/technicians and track progress
• Update internal systems with job completion and subcontractor details
• Process timesheets and allocate hours to relevant jobs

Key Competencies

• Customer service focus with strong stakeholder communication
• Ability to manage multiple tasks and meet deadlines
• Team collaboration and proactive approach
• Commitment to quality and continuous improvement

If you’re interested or would like further details, please get in touch.