Head of Operations - Solar PV

Job Title: Head of Operations - Solar PV

Location: National

Salary: £80,000 per annum DOE

Role Overview:

Multitask Personnel are working alongside our award-winning energy provider who are looking to expand their team! An exciting opportunity has arisen for a Head of Operations to lead their domestic solar PV division. The ideal candidate will have an electrical background, extensive experience in domestic solar installations, and a proven track record of managing large field teams. As the Head of Operations, you will play a pivotal role in driving operational excellence, ensuring efficient project execution, and fostering a culture of safety, quality, and customer satisfaction.

Key Responsibilities:

• Provide strong leadership to a growing team of solar installation professionals, currently comprising 300 employees and expanding rapidly towards a target of over 2000 employees.
• Foster a positive and collaborative team culture focused on safety, quality, and continuous improvement.
• Recruit, train, and develop field staff to ensure they have the necessary skills and knowledge to deliver exceptional results.
• Set clear performance expectations, provide regular feedback, and implement strategies to drive employee engagement and retention.
• Develop and implement strategic plans to achieve company objectives and support rapid growth in the domestic solar PV installations division.
• Collaborate with senior management to establish operational goals, budgets, and performance metrics.
• Oversee the end-to-end execution of domestic solar PV installation projects, ensuring timely completion, adherence to quality standards, and compliance with regulatory requirements.
• Champion a customer-centric approach to solar PV installations, focusing on delivering exceptional service, exceeding customer expectations, and building long-term relationships.
• Establish and maintain rigorous quality assurance protocols to ensure that all installations meet or exceed industry standards, safety regulations, and customer requirements.
• Proactively address any customer concerns or complaints, taking prompt and effective action to resolve issues and ensure complete satisfaction.

Requirements:

• Minimum of 3 years of experience in domestic solar PV installations, with a strong focus on residential projects is a MUST.
• Relevant certifications and qualifications in an electrical background are a MUST (18th Edition, NVQ level 3 etc.).
• In-depth knowledge of solar PV technology, electrical systems, and installation best practices is a MUST.
• Proven leadership and team management track record, including experience overseeing large field teams.
• Strong project management skills, with the ability to plan, organise, and execute multiple projects simultaneously.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated commitment to safety, quality, and customer satisfaction.

If you do NOT have experience in Renewable Technologies in particular Solar PV, you will automatically be declined for the role.

Benefits:

• A basic salary of up to £80k per annum (dependent on experience)
• Opportunities for career growth and development
• Unlimited Holidays (Within Reason)
• 5% pension contributions
• Company profit share scheme