Group Bookings Advisor

Multitask Personnel is delighted to be partnering with a leading utilities provider within the smart metering industry to recruit a Group Bookings Advisor for their Industrial & Commercial department based in Doncaster.

This is an excellent opportunity to join a forward-thinking organisation that is committed to employee development, offering comprehensive training, ongoing support, and genuine career progression opportunities.

The Role

As a Group Bookings Advisor, you will be responsible for managing bookings across multiple sites for group customers, ensuring a seamless customer journey from initial contact through to appointment scheduling. Working closely with internal departments, you will deliver outstanding customer service while meeting business objectives.

Key Responsibilities

• Contact Industrial & Commercial (I&C) customers to arrange utility meter installations and upgrades across multiple sites, ensuring appointments are scheduled efficiently and customer requirements are met.

• Understand individual customer requirements to ensure bookings are completed efficiently and accurately.
• Re-engage with customers to rearrange appointments where initial bookings are unable to proceed.
• Participate in regular coaching and development sessions with your Team Leader to enhance performance and customer experience.
• Build strong working relationships with Contact Centre colleagues and wider business teams, sharing knowledge and best practices.
• Follow company procedures and compliance standards while taking a proactive, solution-focused approach to resolving issues.
• Identify opportunities for continuous improvement within processes and customer interactions.

About You

The successful candidate will have:

• Experience working in a fast-paced, target-driven, customer-focused environment.
• Previous experience in a call centre, sales, or customer service role (preferred).
• Strong objection-handling and problem-solving skills.
• Good computer literacy and confidence using multiple systems.
• Excellent verbal and written communication skills.
• The ability to work effectively within a high-performing team.
• A proven track record of achieving targets and objectives under pressure.
• A positive, proactive attitude with a focus on delivering excellent customer outcomes.

Working Hours

• 40 hours per week
• 8:30am and 4.30pm, Monday to Friday
• Occasional Saturday work required

Pay & Benefits

• £13.45 per hour
• Weekly pay whilst working through the agency
• Monthly performance bonus based on productivity and quality KPIs
• Full training provided
• Excellent career progression opportunities

Apply Today

To apply, please send your CV to f.tune@multitaskpersonnel.co.uk or contact Faye on 01709 820102 for more information.

Multitask Personnel is acting as an Employment Business in relation to this vacancy.