Field Servoces Co-ordinator

Are you seeking a permanent position within an established and reputable business based in Cardiff? Have you worked in a back office support role? Can you think on your feet?

Our client are a gas, electric and smart meter specialist company in Cardiff, we are working closely with them to recruit a Field Services Coordinator

They are a growing company with fantastic opportunity for progression, you will act as a point of escalation when a meter engineer experiences on site issues as well as dealing with sub-contractors and external customers.

Duties will include:

• Schedule work for field Engineers & sub-contractors to ensure their working day is efficient as possible.
• Ensure all outage, permit and access requirements are in place for each job.
• Pick up and action requests sent via the company’s internal mailbox.
• Prioritise work based on contractual agreements.
• Identify any issues and raise to Field Services Manager.
• Provide support to all field Engineers and sub-contractors, if necessary, offering solutions to ensure completion of jobs.
• Ensure all information is passed through to the engineers to enable the work to proceed.
• Maintain internal databases and systems.
• Ensure departmental targets are hit by scheduling enough chargeable work per engineer.
• Ensure sales and costs are updated for each job to secure profit on each job.
• Liaise with other colleagues in the department to ensure optimum service delivery.
• Liaise with customers regarding engineer availability, appointments and access.
• Prepare reports as requested by management.
• Handling of ad-hoc queries from engineers, customers, and other teams.

The ideal candidate needs to:

• Be confident on the phone and with all Microsoft packages
• Be able to adapt and learn quickly
• Be able to overcome objections in a professional manner
• Be eager to learn and want to succeed
• Be able to work well under pressure
• Work well as part of a growing team

Desirable but not mandatory:

• Call centre experience
• Gas Industry background

The starting salary is Salary is £17,550 - £19,247

Working Monday – Friday between the hours of 8am-4.30pm.

If you have a hardworking attitude and think you would suit this position call Faye on 01709 820 102 or send your CV to f.lambert@multitaskpersonnel.co.uk