Do you have excellent customer service skills? Do you have experience working within a contact centre environment and are comfortable using MS Office packages, like Word, Excel and Outlook? Are you looking for your next move to a reputable company based in Leeds? Then read on…
Multitask Personnel are working with our Leeds based client, a UK leading provider of business process management and integrated professional support service solutions. They are currently recruiting for a number of customer service assistants based at their site in the LS2 area of Leeds, you must be flexible to be able to cover shifts between 8am-8pm Monday- Friday, 9am-4pm Saturday.
The role:
We’re looking for individuals to support the Case Handling teams. They operate within the Legal industry, but don’t let that mislead you, you don’t need a Law qualification, just fantastic customer service skills.
You’ll be taking calls from a wide range of customers, clients and third parties, dealing with queries in relation to re-mortgaging, property, litigation and recovery You’ll work closely with Case Executives, supporting them in progressing files from instruction to closure, keeping customers updated every step of the way. You’ll chase outstanding documentation and information, and make sure systems and files are updated on a regular basis. Above all, you’ll make sure every aspect of every case runs as smoothly as possible, keeping our customers happy from start to finish.
As for you and your development, you’ll benefit from training and development opportunities that will help you progress your career quickly.
The ideal candidate
- You’re a great team player.
- Your passion for customer experience means that you do whatever it takes to look after your customers.
- You have first class organisational skills, great attention to detail, are able to prioritise and use your initiative.
- You thrive in a fast-paced environment
- Excellent IT Skills
We’d like you to have in depth experience working in a customer service environment, like in retail or in a contact centre. Ideally you have some knowledge of MS Office packages, like Word, Excel and Outlook, but it’s not essential. Previous experience working in a re-mortgage department would be the icing on the cake.
Perks of the job
- A competitive salary
- 23 days annual leave plus Bank Holidays dependent on shift pattern
- A pension scheme
- A wide range of discounts on many products and services
- Interest free season ticket loans
- Cycle2work scheme
- Next staff shop discount card
- Choose your shift
- Refer a friend scheme- work with your friend and get rewarded £500
This is a permanent role with the client, salary is £18,000 pa, assessments will be taking place at the clients site on Weds 12 Feb, get in touch today to book your place, to apply, please send a CV to f.lambert@multitaskpersonnel.co.uk or call Faye on 01709 820102.