Customer Liaison Officer

Customer Liaison Officer

Location: Leeds (Hybrid)
Salary: £30,000 DOE plus benefits
Contract Type: Permanent, full-time

Multitask Personnel are pleased to be working with a forward-thinking organisation within the domestic retrofit sector, who are expanding their team with the appointment of a Customer Liaison Officer based in Leeds.

This is a brilliant opportunity for someone who loves working with people and wants to play a key role in supporting households on their journey towards greener, more energy efficient living. Working in a hybrid role, you’ll become the friendly face of the customer journey, supporting residents from first contact right through to installation.

The Role

As Customer Liaison Officer, you’ll manage the full customer experience across retrofit projects. You’ll be visiting customers in their homes, explaining works clearly, offering reassurance and ensuring they feel supported every step of the way. Alongside this, you’ll work closely with internal teams, surveyors, installers and assessors to keep everything running smoothly.

Day to day, you will:

• Act as the main point of contact for customers throughout the retrofit process
• Conduct home visits to explain planned works and manage expectations
• Provide updates, handle queries, and offer high-quality support both remotely and on-site
• Coordinate with project teams to ensure efficient and positive delivery
• Escalate and resolve customer concerns professionally
• Gather customer feedback and contribute to service improvements
• Support with office duties, including managing calls and inbox enquiries
• Assist with scheduling surveys and installations
• Maintain accurate project documentation across internal systems

Skills & Experience

Essential:

• Experience in project coordination, administration or customer support
• Strong communication and organisational abilities
• Excellent customer service skills across phone, in-person and written communication
• Ability to handle sensitive conversations with empathy
• Proficiency in CRM systems and Microsoft Office tools
• Full UK driving licence and willingness to travel for home visits
• Confident and professional in face-to-face interactions

Desirable:

• Experience within insulation, retrofit, construction, or energy efficiency sectors
• Knowledge of PAS 2030 / PAS 2035 or ECO4 requirements

What’s on Offer

• £30,000 salary (DOE)
• Company vehicle (van)
• 25 days annual leave plus bank holidays
• Private healthcare
• Career development opportunities within a growing, sustainable sector
• A supportive and collaborative work environment
• The chance to make a real difference in the move towards a low-carbon future

How to Apply

If you are interested in this opportunity, please send your CV to f.tune@multitaskpersonnel.co.uk or call Faye on 0170 820102