Contact Centre Advisor – Doncaster (Temp to Perm)
Multitask Personnel is excited to be recruiting on behalf of a leading utilities provider within the smart metering sector. We are seeking several Contact Hub Advisors to join their dynamic outbound call centre team based in Doncaster on a temporary-to-permanent basis.
This is a fantastic opportunity to become part of an innovative, forward-thinking company that prioritises employee development through comprehensive training, ongoing support, and clear career progression pathways.
The Role: Contact Hub Advisor
As a Contact Hub Advisor, you’ll be at the forefront of customer engagement, making outbound calls through a dialler system to secure appointments for smart meter installations.
Key Responsibilities: • Conduct outbound calls to existing energy customers using a blended dialler system, aiming to secure bookings for smart meter installations. • Identify and address customer needs to ensure a smooth booking process. • Reconnect with customers to reschedule appointments when necessary. • Participate in regular coaching sessions with your Team Leader to enhance performance and improve customer experiences. • Work closely with colleagues across the Contact Centre and other departments to share best practices and strengthen internal relationships. • Take a solution-focused approach to company policies, ensuring compliance while suggesting continuous improvement opportunities.
What We’re Looking For: We’re seeking motivated individuals who thrive in fast-paced environments and excel in customer-focused roles. The ideal candidate will have: • Experience in a contact centre or similar target-driven environment. • Excellent communication skills, both verbal and written. • Strong computer literacy and the ability to work with various systems. • A problem-solving mindset and a proactive approach to handling customer objections. • The ability to remain calm under pressure and work effectively as part of a high-performing team.
Working Hours: • Full-time, 40 hours per week between 8am and 6pm, Monday to Friday, with occasional Saturday shifts. • Once fully trained, hybrid working options are available.
Pay & Benefits: • £12.00 per hour (paid weekly while working through the agency). • Additional monthly performance-based bonuses tied to productivity and quality targets. • A full time permanent contract after the initial agency working period. Ready to Apply? Send your CV to f.tune@multitaskpersonnel.co.uk or contact Faye on 01709 820102 for more information.
Don’t miss this opportunity to join a progressive company that values its people and their contributions!