Account Manager - Remedials and Servicing

Job Title: Account Manager - Remedials and Servicing

Salary: £30k - £35k + bonus + car

Hours: Monday to Friday, normal hours (office and field based, flexible)

Location: Chesterfield

Contract: Permanent

Our client, a well-established storage and racking specialist supplying major national trade and retail customers, is creating a brand-new Account Manager role within its Contracts team. With a growing order book of remedial, repair and maintenance work, they need a dedicated person to take ownership of this area and keep customers served to the highest standard.

This is a genuine opportunity to learn a skilled, in-demand niche from the ground up. The role is junior level by design: the business is looking for attitude, drive and a customer-first mindset over a specific background and will train the right person properly in-house. Racking experience is welcome but not essential. The focus is on servicing existing customers rather than scouting for new business, with real scope to progress and grow your earnings over time.

• Take ownership of remedial, repair and maintenance works across customer racking sites
• Manage and service a portfolio of existing customer accounts, delivering fast, reactive support on one to two-day projects typically valued between £5k and £50k
• Liaise with the racking inspector to understand inspection findings and required works
• Carry out site surveys and take down enquiry details, using CAD to capture measurements (full training provided)
• Prepare cost reports and add them to the job sheet
• Put together materials and labour lists for each job
• Work through each job with the installation manager before quoting for the works
• Work closely with estimators, designers and the wider Contracts team, travelling to customer sites across different areas of the country

Essential:

• Excellent communication skills and a genuine team player
• Strong customer service focus, reactive and keen to service customers really well
• IT literate
• Able to drive
• Eagerness to learn and develop, with real ambition and drive to progress your career

Desirable:

• Previous account management experience
• Experience of racking, although this is not essential and training will be given
• Customer service experience
• Commercial awareness
• CAD experience, although this is not essential and training will be given

• Salary of £30k - £35k
• Company car or £5k car allowance
• Performance-related bonus based on the profit of remedial work you secure, running on a November to October financial year
• Structured onboarding: shadow racking inspections in week one, spend week two with the contracts and installation teams, and complete personally led training and theory in week three
• In-house training from a friendly, supportive manager who is invested in developing you
• Clear career progression in a growing business with plenty of work to go at
• Monday to Friday working hours with a flexible mix of office and field-based work
• A fast-paced, friendly team environment