Our client are one of the leading independent Doosan, Combilift and Aisle-Master forklift truck dealers in the UK, providing full OEM support from their depot south of Sheffield.
We are working closely with them to recruit a Service Desk Co-ordinator to join their growing team based in Sheffield.
Main purpose of job: • To plan, coordinate and monitor the provision and supply of consumables, spares and re-conditioned parts. • To plan, coordinate and monitor the provision of in-house and site Service activities. • To plan, coordinate and monitor the provision and supply of lifting equipment on a Hire basis
Duties to Include • To answer calls, process customer enquiries and orders related to the provision and supply of lifting equipment on a Hire basis, and, the provision of Service activities and/or Spares/parts. • Liaise with the Service Manager to assess and evaluate the performance of suppliers. To implement the purchasing process. • To plan and monitor on-site engineers and workshop Service activities. • To establish control of customer-supplied products, including the maintenance of identification of all parts/materials and/or equipment • To verify on receipt purchased products/supplies • To process the returns of products/supplies to the supplier • To advise the Service Manager in the event of a nonconformity or customer complaint • Update customers on the diagnosis of breakdowns and solutions including costs incurred. • To establish and maintain specified quality records. • To report customer perceptions regarding the performance of the company, its equipment and services.
Experience Required • A strong Administration background
• Knowledge of Microsoft packages • Organised and able to plan • Experience of speaking with Clients on the phone
Previous service desk experience would be advantageous
Benefits • Competitive salary • 25 days’ holiday plus stats • Health Care • Ongoing Training and development
Hours are Mon to Fri
Salary is £21-22k depending on experience.
To apply for this position please send a CV to f.lambert@multitaskpersonnel.co.uk