Retentions Agent - Sheffield

Location: Sheffield
Duration: Permanent
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Role: Retentions Agent/ Customer Experience Agents

Location: Sheffield

Salary: National Minimum Wage

Multitask personnel are looking for a Customer Experience Agent Based in Sheffield supporting the business with supporting retention of clients….

Duties:

  • Complete out going call and other methods of clients who have entered the retention process
  • Retain Clients who have expressed a wish to cancel their claim or clients who have been unable to contact
  • Liaise with referrer companies taking incoming call and actioning emails
  • Assist clients with any concerns regarding their claim
  • Referring retained customers to the team to process claim
  • Completing welcome calls to clients and answering initial claims

Required:

  • Good Interpersonal and communication skills
  • Professional phone Manner
  • Computer Literate with knowledge of Microsoft applications
  • Proven ability to plan and manage and prioritise work loads
  • Undertake all assignments in a timely manner
  • Good organisational skills

Company Offers

  • National Minimum wage,
  • 37.5 hour weeks
  • 9- 5 working day with 1 hour lunch
  • Monday to Friday
  • Career Progression

Please contact Kim @ multitask if you are interested k.earl@multitaskpersonnel.co.uk or call me on 07590357953

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01709 820102enquiries@multitaskpersonnel.co.uk
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