Operations Support Assistant Cardiff

Location: Cardiff
Duration: Contract/Temp
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Do you have previous planning experience? Do you have excellent admin and telephone skills? Are you seeking a new role within an established and reputable business? If so read on…

Our client are a gas, electric and smart meter specialist company based in Cardiff, we’re working closely with them to recruit a number of Operation Support Assistants to work in their Industrial and Commercial Meter department.

They are a growing company with fantastic opportunities for progression.

Job Role:

To maximise customer appointments for both Gas / Electricity Meter visits & plan the work for the field engineers, including grouping jobs in the most efficient way possible and arranging access ahead of their visit. To provide constant support to the field engineers and any sub-contractors, including directions when necessary, and schedule amendments in order to maximise meter installs and keep cancelled jobs to a minimum.

Duties will include:

  • Making outbound calls to current industrial and commercial clients to book appointments for electric meter exchanges 
  • Updating information onto in-house computer system
  • Checking and managing engineer’s availability
  • Data inputting
  • Carrying out all administration duties


The ideal candidate needs to:

  • Be confident on the phone and with all Microsoft packages
  • Have a good rapport with customers
  • Be able to adapt and learn quickly
  • Be able to overcome objections in a professional manner
  • Enjoy working to and exceeding monthly targets
  • Be eager to learn and want to succeed


Desirable but not mandatory:

  • Call centre experience
  • Meter Industry background


The starting salary is £19,300.44

Hours are between 8am to 8pm Mon-Fri, this will be on a rota basis on an 8hrs per day shift.

Based on current Covid restrictions the role may be working from home after the initial training, but will be based at the office in Cardiff (CF23) as soon as is deemed safe to do so

If you have a hardworking attitude and think you would suit this position please click the link to apply or send your CV to f.lambert@multitaskpersonnel.co.uk