Operation Support Planner

Location: Doncaster
Duration: Permanent
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Multitask Personnel are working with a leading specialist in electric vehicle charging points, based in Doncaster, South Yorkshire. Their team of engineers operate across the country, installing charging units for both domestic and commercial properties at affordable and competitive prices.

Due to expansion we are looking to recruit an Operation Support Planner to join their team at their Doncaster office (DN4), from here they manage a team of EV Charge Point engineers across the UK.

The role is to provide efficient future job planning for a team of field engineers including the management of in day job jeopardy to always achieve maximum output, whilst managing customer expectations

Specific Roles and Responsibilities

  • Co-ordinating engineer appointments via in house and customer software effectively to achieve maximum output
  • Contacting existing customers to arrange engineer appointments via telephone
  • Ensuring all job/customer records are completed in full and with a high level of accuracy
  • Investigation of aborted jobs and identification of root cause
  • Handling and resolving customer complaints in a timely manner, escalating any issues to the Team Leader
  • Producing reports for management on contract progress
  • Maintenance of departmental KPI’s

Skills/Qualifications

Essential

  • Strong problem-solving abilities, attention to detail and reliability
  • Computer Literate, I.T skills, experience with excel/word/ CRM
  • Good organizational skills and ability to manage workloads and priorities
  • Keen attention to detail, working accurately under pressure
  • Good written and verbal communication skills
  • Customer Focused

 Advantageous

  • Previous experience in an administration role
  • Electrical knowledge
  • Customer service experience.

Benefits

  • Salary: £21K
  • 22 days hols plus stats
  • Monday – Friday 8.30am – 5pm
  • Parking available on site
  • Great opportunity for progression

To apply for this role please send a CV to f.tune@multitaskpersonnel.co.uk or call Faye on 01709 820102

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01709 820102enquiries@multitaskpersonnel.co.uk
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