IT Helpdesk Technician

Location: Sheffield
Duration: Permanent
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IT Helpdesk Technician

Sheffield, S20

Multitask Personnel are working alongside one of the UK’s leading multi-disciplined service providers based in Sheffield. Offering a coordinated package of mechanical, electrical, data/IT services and facilities management solutions.

We are working with them to recruit an IT Helpdesk Administrator/Technician, at their site in Beighton, Sheffield.

The role of the IT Helpdesk Administrator/Technician is to offer technical support to both internal and occasionally external customers. Dealing with local issues and supporting projects if/where necessary.

You will:

  • Provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software via phone, online and occasionally on-site
  • Service 100+ users, through raised helpdesk tickets
  • Will need to diagnose and repair computer hardware and software related issues on the company domain including laptops, PC’s, printers etc
  • Ability to understand and meet internal and external SLAs
  • Train end-users how to setup and use new technologies
  • Recover files from a data back up if required
  • Install, configure and upgrade PC software and operating systems
  • Clean and repair computer hardware, such as keyboards and printers
  • Liaise with HR to issue and recover IT equipment including mobile phones
  • Liaise with Logistics to log and track all hardware on the asset register
  • Source and procure new equipment as and when needed within budget constraint

You will need:

  • 1st and 2nd line IT experience in a Windows infrastructure
  • Experience of supporting Windows 10 and Microsoft 365 office applications
  • Active directory experience
  • Experience with Software & hardware troubleshooting
  • Printer troubleshooting experience
  • Install and configure software
  • Previous helpdesk experience
  • Have good spoken and written communication skills
  • Have problem solving skills

In return:

  • Full Time – 40 hours
  • Monday to Friday
  • £20K-£24K DOE

To apply please send a CV to b.childs@mutlitaskpersonnel.co.uk or call 01709 820102.

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01709 820102enquiries@multitaskpersonnel.co.uk
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