IT Helpdesk Administrator

Multitask Personnel are working alongside one of the UK’s leading multi-disciplined service providers based in Sheffield. Offering a coordinated package of mechanical, electrical, data/IT services and facilities management solutions.

We are working with them to recruit a temporary IT Helpdesk Administrator/Technician, on a temp basis at their site in Beighton.

The role of the IT Helpdesk Administrator/Technician is to offer technical support to both internal and occasionally external customers. Dealing with local issues and supporting projects if/where necessary.

You will:

• Provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software via phone, online and occasionally on-site
• Service 100+ users, through raised helpdesk tickets
• Will need to diagnose and repair computer hardware and software related issues on the company domain including laptops, PC’s, printers etc
• Ability to understand and meet internal and external SLAs
• Train end-users how to setup and use new technologies
• Recover files from a data back up if required
• Install, configure and upgrade PC software and operating systems
• Clean and repair computer hardware, such as keyboards and printers
• Liaise with HR to issue and recover IT equipment including mobile phones
• Liaise with Logistics to log and track all hardware on the asset register
• Source and procure new equipment as and when needed within budget constraint

You will need:

• 1st and 2nd line IT experience in a Windows infrastructure
• Experience of supporting Windows 10 and Microsoft 365 office applications
• Active directory experience
• Experience with Software & hardware troubleshooting
• Printer troubleshooting experience
• Install and configure software
• Previous helpdesk experience
• Have good spoken and written communication skills
• Have problem solving skills

In return:

• Full Time – 40 hours
• Monday to Friday
• £20K-£24K DOE

To apply please send a CV to a.claxton@mutlitaskpersonnel.co.uk or call 07562 416 741.