Helpdesk Administrator Sheffield

Location: Sheffield
Duration: Permanent
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Are you looking to work within an ambitious organisation? Do you enjoy planning and scheduling?

We have an excellent opportunity working as a Helpdesk Administrator for a well-established, ambitious and growing organisation within the Commercial Property Maintenance sector.

Key Purpose:

Key point of contact on the helpdesk for engineers. The post-holder will be responsible for the administering reactive and planned works, within a designated geographical area. The role will require focus on continuous improvement on the helpdesk, speed and proficiency of internal processes, ensuring client expectations are achieved.

You will:

  • Plan/co-ordinate/allocate engineer workload.
  • Ensure allocations match engineer skills and experience.
  • Liaise with client sites and record access arrangements.
  • Plan & administrate joint visits with other specialist contractors.
  • Providing real time approval of engineer timesheets.
  • Escalate work-in-progress/engineer issues to Managers when required.
  • PDA support and client logging in/out requirements).  
  • Manage engineer holidays to ensure adequate cover at all times.
  • Participate on the out of hours call out rota.

You will need:

  • Great communication and organisational skills.
  • Good administration experience.
  • Proficient in Microsoft Office.
  • Ability to deal with multiple tasks at one time.
  • Great attention to detail.

In return:

  • Permanent Contract
  • Mon to Fri, 40hours (Flexible between 7am -5pm)
  • Circa £23K
  • Opportunity to work for a well-known, well established growing business

To apply for this position please email your CV to or call 01709 820 102 to speak to Amie 

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