Data Retrieval Technician

Are you an experienced administrator looking for a new exciting role? Do you have a good eye for detail and can work in a fast paced environment with high accuracy? Would you like the chance to earn a good starting wage and the opportunity for career progression? If so read on….

Our client install, own and manage utility metering assets throughout the UK, due to continued growth, development and investment they are seeking a data retrieval technician to join their expanding team at their head office in Cardiff.

As a DR Technician you will work closely with other teams within Data Services to ensure efficiency and accuracy of necessary systems and processes across the department.

You will be responsible for commissioning AMR meters, analysing data and troubleshooting faults. You will be part of a team working with internal engineers as well as third party contractors to ensure the timely and accurate retrieval of data from advanced meters whilst maintaining high levels of customer service.

As part of the role you will be required to manage customer portfolios, ensuring the meters are read and maintained as well as resolving data and device irregularities. You will prepare reports and statistics on progress to provide resolution statuses for both internal and external customers.

Typical Duties

• Work with engineers, following the meter commissioning process and ensuring work is complete whilst maintaining high-quality standards
• Ensure the timely and accurate retrieval of data from AMR meters
• Identify and resolve data inconsistencies
• Identify sites that are in fault status and troubleshoot to resolve remotely where possible
• Where remote fixes are not possible coordinate with planning teams to arrange for engineers to visit site
• Direct responsibility for ensuring the Data Retrieval system is maintained through proactive management of the system
• Establish good working relationships with SMS Clients/Energy Suppliers and Service Providers, working closely to provide technical and administrative support where needed
• Prioritise work load in line with customer requirements
• Resolve internal & external queries from clients and respond in a timely and professional manner, maintaining customer SLAs (Service Level Agreements)
• Produce internal and external customer reports ensuring the data is complete and accurate, delivering a high level of customer service
• Develop, document and implement new procedures to support business progression and growth
• Any other duties as required by the Management Team

You will have:

• Excellent written and verbal communication
• Good numerical ability with attention to detail
• Good IT experience (Excel, Work etc)
• Good problem solving skills and able to work on own initiative
• Role based qualification (desirable, not essential)

In return the company offers excellent salary of £17,500-£22,500 DOE

To apply please sent your CV to a.claxton@multitaskpersonnel.co.uk or call 01709 820 102