Customer Service - Glasgow

Position - Customer Service/ Administrator

PART TIME AND FULL TIME AVAILABLE (part time to cover low staffing hours)

Hours - 37.5 hours - Shift work AM (7am-17:00) or PM (12pm - 22:00) 7.5 hour shifts within these times

Salary - £10.51 per hour

Benefits - Hybrid working, Family ran business

Multitask are recruiting for help desk administrators based in Glasgow we are looking for experienced and passionate staff who have a background in customer service if this sounds like you, please apply:

Monitor and manage new calls with a high focus on response times whilst following the call scripts.

• To take ownership of customer queries 
• Accurately input of data and the completion of all relevant fields
• Ensure any corrective actions are picked up and managed at the direction of your team leader.
• To manage after call activities to effectively manage workload and service levels.
• Happy to answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all related faults and enquiries.

The Person

• Previous experience of Helpdesk/call centre
• Strong PC literacy
• Strong communication skills, both written and verbal
• Effective problem-solving and decision-making

Benefits

• Flexible approach to working hours
• Hybrid working
• 37.5 hour week

5/7 days 7am to 10pm- Shifts between those times, AM, PM and part time shifts available 

£10.51 per hour

Please call Kim for more information on 07590357953 or send your CV through to k.earl@multitaskpersonnel.co.uk