Customer Service - Glasgow

Location: Glasgow
Duration: Permanent
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Position - Customer Service/ Administrator

PART TIME AND FULL TIME AVAILABLE (part time to cover low staffing hours)

Hours - 37.5 hours - Shift work AM (7am-17:00) or PM (12pm - 22:00) 7.5 hour shifts within these times

Salary - £10.51 per hour

Benefits - Hybrid working, Family ran business

Multitask are recruiting for help desk administrators based in Glasgow we are looking for experienced and passionate staff who have a background in customer service if this sounds like you, please apply:

Monitor and manage new calls with a high focus on response times whilst following the call scripts.

  • To take ownership of customer queries 
  • Accurately input of data and the completion of all relevant fields
  • Ensure any corrective actions are picked up and managed at the direction of your team leader.
  • To manage after call activities to effectively manage workload and service levels.
  • Happy to answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all related faults and enquiries.

The Person

  • Previous experience of Helpdesk/call centre
  • Strong PC literacy
  • Strong communication skills, both written and verbal
  • Effective problem-solving and decision-making

Benefits

  • Flexible approach to working hours
  • Hybrid working
  • 37.5 hour week

5/7 days 7am to 10pm- Shifts between those times, AM, PM and part time shifts available 

£10.51 per hour

Please call Kim for more information on 07590357953 or send your CV through to k.earl@multitaskpersonnel.co.uk

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01709 820102enquiries@multitaskpersonnel.co.uk
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