Customer Service Advisor

Location: Sheffield
Duration: Permanent
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Multitask is recruiting for one of our long established clients for a Customer Services Agent (CSA) will act as the key point of contact for a portfolio of external clients. The key purpose of the role will be to deliver excellent customer services whilst ensuring job budgets, SLAs & KPIs are realised.

 

  • Key point of contact for nominated client(s).
  • Process client work orders from initial receipt to invoice. 
  • Confirming attendance appointments with internal schedulers to achieve specified SLA.
  • Issue purchase order to sub-contractors, confirm receipt, ETA, follow-up progress and validate documentation.
  • Provide updates to clients and re-negotiate Kip’s /attendance where necessary.
  • Provide clients and colleagues with updates on work in progress.
  • Administer budget uplifts.
  • Perform billing function duties ensuring work orders are billed accurately and in a timely manner.  
  • Work closely with other internal departments to ensure all billing queries are resolve and clients are billed efficiently and effectively.
  • Meet billing deadlines and client service level agreements to ensure any sales invoice queries are negated.
  • Updating the internal workflow management system ensuring data provides real-time progress information.
  • Updating client portals ensuring data provides real-time progress information.
  • Attend client facing meetings 
  • General admin duties, typing and submitting quotes, scanning, photocopying etc
  • General office duties consistent with the job-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
  • Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.

  

PERSON SPECTIFICATION

Competencies

  • Good communication skills (written & verbal).
  • Proven customer services skills.
  • Competent administrator.
  • Basic numeracy capability. 
  • Basic understanding of Microsoft Office.

Monday to Friday 8.30 -5 Salary £21,000 -£24,500

 

 

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4 Amberley Court, 101 Effingham Street, Rotherham, South Yorkshire, S65 1BL
01709 820102enquiries@multitaskpersonnel.co.uk
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