Customer Service Advisor

Location: Sheffield
Duration: Permanent
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Multitask Personnel are recruiting for an administrator To support and assist the Operation Managers with administration duties, as required. General purpose: Responsible for ensuring that all process and procedures appertaining to general office practices are always adhered to in line with company directives and client needs.

KEY ACCOUNTABILITIES

· Maintain confidentiality in all aspects of client and staff information.

· Interact with staff, clients, suppliers, and visitors.

· Manage email inboxes.

· Issue responses to correspondence containing routine inquiries.

· Perform general administrative duties.

· Provide support to the Maintenance team on the raising and closing of reactive & PPM jobs.

· Update/utilise internal and external software systems.

· Provide support to update engineer matrices and the associated documentation.

· Manage the equipment calibration process.

· Provide administrative support to other areas of the business as and when required.

· Attend team meetings and produce subsequent minutes / actions.

· Where applicable, answer telephones and transfer to appropriate staff member.

· To take reasonable care for the health & safety of yourself and of other persons.

· Carry out other duties consistent with the job-holder’s knowledge and skills which

COMPETENCIES

Essential – GCSE grade C/level 4 or above in Maths/ English.

Desirable – Relevant vocational/academic business admin qualification

Essential – previous administrative experience.

Essential – Good level of IT competencies in Microsoft Word, Excel, and Outlook.

CORE QUALITIES AND ATTRIBUTES

Commercial acumen.

Excellent verbal and written English communication skills.

Ability to work independently.

Ability to work in a team.

Perm 20K Monday to Friday

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4 Amberley Court, 101 Effingham Street, Rotherham, South Yorkshire, S65 1BL
01709 820102enquiries@multitaskpersonnel.co.uk
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