Customer Experience Agent

Multitask personnel are looking for a customer experience Agent Based in Sheffield supporting the business with supporting retention of clients….

Duties:

• Complete out going call and other methods of clients who have entered the retention process
• Retain Clients who have expressed a wish to cancel their claim or clients who have been unable to contact
• Monitor all incoming calls to retention line
• Liaise with referrer companies taking incoming call and actioning emails
• Assist clients with any concerns regarding their claim
• Referring retained customers to the team to process claim
• Completing welcome calls to clients and answering initial claims
• Monitoring files

Required:

• Good Interpersonal and communication skills
• Professional phone Manner
• Computer Literate with knowledge of Microsoft applications
• Proven ability to plan and manage and prioritise work loads
• Undertake all assignments in a timely manner
• Good organisational skills

Salary £18,000

Monday to Friday

Please contact Wensdy @ multitask if you are interested w.mcmillan@multitaskpersonnel.co.uk or call me on 07821 636425