Council Tax Assessment Officer

Location: Barnsley
Duration: Contract/Temp
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Our client who offer a range of services to the Barnsley area, are currently looking for a Benefits Assessment Officer Temp ongoing basis.

You will deal with administration and maintenance of accounts including the award of discounts, exemptions and reliefs to ensure correct billing of council tax accounts.

You Will:

  • Carry out assessments of free school meals, all types of housing benefit and council tax support including areas of subsidy loss and discretion
  • Deal with the administration and maintenance of accounts and the award of discounts, exemptions and reliefs to ensure correct billing.
  • Undertake telephone duties
  • Providing information and guidance in respect of other service areas.
  • Respond to, investigate and resolve complex queries, dealing with complaints and difficult customers ensuring a customer focussed service, keeping them informed of progress and actions.
  • Input, check and maintain accurate records using Benefits
  • Assist in the preparation of data and statistical returns.
  • Administer Benefits, Taxation and Income documentation and correspondence.
  • Liaise with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.
  • Undertake duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests, ensuring strict deadlines are met.
  • Maintain awareness of policies and procedures which impact on how the service is delivered.
  • Work on a flexible basis to cover financial business support service activities as and when required.

You will need:

  • GCSE level or  equivalent
  • DBS Check
  • Proficiency with Microsoft programmes
  • Experience of working to deadlines
  • Previous experience in similar role advantageous
  • Great communication skills
  • Good judgment and decision making skills
  • Ability to follow procedures and meet deadlines

In Return:

  • Monday to Friday
  • 08:30 – 17:00
  • £10.41 PH
  • 6 month+ contract

 

To apply for this role please call 01709 820 102 or email your CV to a.claxton@multitaskpersonnel.co.uk