Are you performance analyst with experience in both a data and contact centre environment? Do you have great communication and with a keen eye for recognising opportunities for improvement? Are you looking for a new challenge?
Multitask Personnel have a fantastic opportunity to join a dynamic and expanding business within the energy industry. Based in Doncaster, we’re working with them to recruit a Campaign Performance Analyst, the role will also involve travel to Bolton, Greater Manchester on occasion.
The Role
Within the role you will be responsible for creating, developing reporting to support the day to day contact centre operations, this includes adherence, staff scheduling and intraday reports.
Ensuring the dialler platform is providing the correct data to the call centre colleagues in real time and preparing data for future campaigns.
Ideally you will have some experience working in both a data and contact centre environment. Naturally you will have great communication and with a keen eye for recognising opportunities to improve the way they work.
Key responsibilities:
Essential Skills
Preferred
Based on current Covid restrictions the role may be working from home but will be based at the site in Doncaster and Bolton as soon as is deemed safe to do so)
In Return:
Please apply via the link or send a CV to f.lambert@multitaskpersonnel.co.uk