Campaign & Performance Analyst Bolton

Are you performance analyst with experience in both a data and contact centre environment? Do you have great communication and with a keen eye for recognising opportunities for improvement? Are you looking for a new challenge?

Multitask Personnel have a fantastic opportunity to join a dynamic and expanding business within the energy industry. Based in Bolton, we’re working with them to recruit a Campaign & Performance Analyst

The Role

You will be responsible for creating and leading campaigns which will include sending a variety of different communications to a customer to drive the best possible uptake. Ideally you will have some experience working with data and experience supporting multi-channel campaigns.

• Manage the end-to-end Customer Contact Campaigns, as a part this you will be expected to initiate Emails, Texts and add calls to a dialler as well as supporting the businesses transition to a more digital future
• A keen eye for detail to identify more efficient ways of working.
• Make recommendations to business to improve ways of working to deliver a maximum performance.
• Available to support our clients through their campaign journey.
• Strong analytical skills to track and report on performance of campaigns, to meet service level and targets.
• Supporting the Contact Centre and wider business with data and supporting analytics
• Central to ensuring the supply of data and reports to maximize Campaign performance
• Involved in developing new business opportunities with existing clients and being a go to person to support our clients

Key responsibilities:

• Monitor workload
• Report to stakeholders
• Lead at every opportunity by providing insight.
• Execute the plan.
• Consistently thinking of innovative ways to improve the customer experience

Essential Skills

• Intermediate Excel knowledge
• Comfortable producing power points to provide insights into Campaign activity.
• Good analytical and organisational skills
• Ability to prioritise workload
• Ability to work independently with minimal supervision.
• Strong problem-solving skills

Preferred

• Previous experience working with a CRM system
• Previous experience using a dialler platform

In Return

• 40 hour week Monday to Friday
• Shifts between 08:00 / 16:30
• Some flexibility may be needed at times
• £24,600K Annual Salary
• Pension
• Holidays
• Initially remote but with a view to returning to the office - Horwich

To apply for this role please follow the link, call 01709 820 102 or email your CV to a.claxton@multitaskpersonnel.co.uk