Call Centre Team Leader Bolton

Are you an inspiring and focused leader? Can you manage and motivate a team in a Contact Centre in a fast paced ever changing working environment with multiple priorities and targets? Would you like the chance to earn a good starting wage and the opportunity for career progression? If so read on….

Multitask Personnel have a fantastic opportunity to join a dynamic and expanding business within the energy industry, based in Bolton, our client is currently recruiting for Team Leaders on a permanent basis.

The role:

• Ensure all advisors are ready to start their day and ensure they are adhering to schedules
• Manage performance of team through coaching sessions and 121s monthly
• Report on performance throughout the day and communicate this to key stake holders within the Contact Centre
• Work closely with the Contact Centre Manager and other Team Leaders to achieve performance targets
• Work closely with Contact Centre Manager and other key stake holders to drive continual improvement
• Highlight and act on skill and behavioural gaps with quality feedback and coaching interactions to strengthen individual and team performance
• Conduct monthly performance reviews to drive continual improvement in the dispatch and jeopardy teams
• Build and maintain strong relationships with Contact Centre Manager and other key stakeholders
• Ensure all people metrics are managed including efficiencies, behaviours and values
• Seek to continually improve the way in which we work
• Strive to deliver the future of smart energy in line with our clients company vision and values

You will need:

• Strong leadership experience and the ability to motivate a continually developing team
• Ability to effectively communicate with the dispatch and jeopardy teams, whilst also clearly and concisely reporting to Operation Support Managers
• A natural ability to problem solve and will be able to react and resolve back office issues in an ever-changing landscape
• You will be able to work well under pressure whilst constantly considering opportunity for improvement and development

In Return:

• Your core working hours would be a 40-hour week Monday to Friday, with shift patterns within the hours of 8am-8.00pm
• Some Saturday/Sunday shifts will be required on a rota basis.
• Candidates will be asked to have a flexible approach to working overtime.
• Full training
• Salary £24,600
• Commission structure in place and excellent progression opportunities

To apply for the role please apply via the link or send a CV to f.tune@multitaskpersonnel.co.uk or call Faye on 01709 820102