Call Centre Agents- Bolton

Location: Bolton
Duration: Contract/Temp
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Role: Call Centre Agents

Location: Bolton

Salary: £9.50ph increasing to £9.90 at week 13 

Opportunity: Temporary to Permanent for the right candidates

Multitask Personnel are working with a leading UK Metering Organisation. Operating on a third-party basis they supply install and maintain gas, electric and SMART meters on behalf of well known energy suppliers.

Due to expansion we are looking to recruit a number of Operation Support Planning staff to join their team at their Horwich office in Bolton, from here they manage a team of industrial and commercial engineers across the UK.

Specific Roles and Responsibilities

  • Planning allocation of the installations with engineers
  • Coordinating engineers effectively to achieve maximum output.
  • Investigate all aborted jobs
  • Ensuring effective communication via phone and email with engineers, management and suppliers.
  • Answering enquiries for the regional areas within a reasonable time frame
  • Escalating any issues to the operations manager to achieve job completion
  • Managing on the day emergency call outs and priority work within SLA’S,

Skills/Qualifications

Essential

  • Resilient and confident character, with a positive 'can-do’ attitude
  • Strong problem-solving abilities, attention to detail and reliability
  • Computer Literate, I.T skills, experience with excel/word/ CRM
  • Keen attention to detail, working accurately under pressure
  • Good written and verbal communication skills

 Advantageous

  • Experience in a similar engineer/ logistics role with good geographical knowledge
  • Customer service experience.

Benefits

  • Salary: £9.50ph paid weekly, the rate will increase to £9.90 at week 13 - On going work available
  • Monday – Friday 8:00am – 4:30pm with 30 minute lunch
  • Overtime options available working out of hours and weekends
  • Parking available on site

 

To apply for this role please send a CV to k.earl@multitaskpersonnel.co.uk or call Kim on 07590357953.

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01709 820102enquiries@multitaskpersonnel.co.uk
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